Customer Service

 

Please contact us at anytime for our assistance in helping you make your selection.

We will be happy to answers any questions you have during our regular store hours: noon to 7pm EST

By phone: 212 965 5462
By e-mail: info@shopcoclico.com
By mail: coclico . 275 Mott street . NY, NY 10012

Create an account

You can open an account here by entering your name, e-mail and password.
This will allow you to manage your shipping and billing addresses, view order status, history, track your order.

Payment

We currently accept Amex, Visa, and Mastercard. Your transaction will be processed once we have confirmed product availability, and received credit authorization. Please note that your order will be shipped only once payment and delivery details have been approved.

Sales tax is applicable only for purchases being shipped to New York State.
Residents in other states are responsible for complying with local state tax laws.

Item availability

Although we make every effort to keep sufficient stock of items listed on our site, we do sell out of certain products.

We regularly receive new inventory.  If you would like to place yourself on a waitlist please visit the product page to submit your request via our “waitlist” option.  If you would like to guarantee the purchase of this item please contact customer service at 212 965 5462, or info@shopcoclico.com, to place a pre-order.   We’ll be happy to help you.

It is our policy to update size availability every night, occasionally we experience high demand and sell out of the item you have ordered before our nightly update. If we are out of stock on an item that you’ve ordered, we will notify you via e-mail. Any changes will be reflected in your order total as well as your shipping confirmation.

Orders

You will receive an order confirmation once your order has been successfully transmitted. In addition, a shipping confirmation e-mail will be sent once your order has been shipped. This confirmation will include the tracking number for your package.

Please be advised that once an order has been placed we are unable to make any modifications to the order including cancellations.

Shipping policy

Within the contiguous United States:

FREE UPS ground shipping for all orders over $300.

FREE exchanges.

$10 flat rate for shipping and handling for orders under $300.

Return shipping is $10 and will be deducted from your refund or store credit.

Orders are processed monday through friday excluding holidays. Orders received on weekend days, holidays and after 1pm est will begin processing the next business day. We are unable to re-route packages once they have been shipped, so please check all shipping details carefully before submitting your order.

Ground shipping is not available for Alaska, Hawaii or Puerto Rico (only 2-day or next day service).

Express shipments can be quoted for UPS Next day, 2-day or 3-day shipping. Please call 212 965 5462 or email us at info@shopcoclico.com, we are happy to accommodate.

We ship internationally for $35 via USPS to most countries. International customers are responsible for all additional duties/fees/VAT that might apply. All international sales are final.

Exchange Policy

If you are not fully satisfied with the fit, color or styling of your product we will happily exchange it.  Just email us at info@coclico.com or call 212 965 5462 with your request and we will do everything possible to get the right thing to you.

We offer FREE return shipping on exchanges to aid the process of getting you the right pair!

*CONTACT US WITHIN 10 DAYS OF RECEIPT TO BE ELIGIBLE FOR AN EXCHANGE.*  Once you contact us we will email you a return shipping label.

Exchanges are subject to availability.

We are sorry, but shoes that have been worn cannot be returned unless there is a manufacturer’s defect. We suggest trying on your shoes inside and on a carpet.

Return policy

  • Full price items may be returned for a full refund, less $10 return shipping.

  • Sale and promotional items are eligible for exchange or store credit only.

  • Sale merchandise reduced 40% or more is considered FINAL SALE, and is not eligible for return or exchange.

  • All international sales are final.

*TO BE ELIGIBLE FOR A RETURN YOU MUST CONTACT US WITHIN 10 DAYS OF RECEIPT, NO EXCEPTIONS.*

We will accept returns (excluding final sale items) which are not worn, damaged, or altered. Shoes will be accepted if returned in their original, undamaged shoebox. Please try shoes on a covered/protected surface, as returns of shoes with worn or scuffed soles cannot be accepted.

  • We reserve the right to deny credit for returned merchandise that does not meet the return policy requirements.

  • Returns postmarked more than 14 days after the date of your original receipt are subject to a 15% restocking fee.

  • Returns are not accepted 30 days after the date of your receipt.

How to complete an exchange or return

1) Login into your account and select the items you wish to return. You will be provided a RA (Return Authorization) number and will receive a prepaid UPS return label via email. Your RA number must be included in the shipment in order for your return to be processed. You can also email info@coclico.com to request an RA. Kindly note that returns cannot be accepted without a return authorization number.

2a) Please use the RA and shipping labels we provide to return your item(s) to us. Please send your item(s) using your nearest UPS ship center, drop box, or call 1-800-pick-UPS to arrange a pick-up. $10 will be deducted from your return or store credit when we receive your return.

2b) Alternately, if you wish to chose your own shipper, we recommend that you send the package via traceable carrier, insured for the full value of the product. We do not accept liability for missing packages or damage of returned goods.

3) Send to:

Coclico

275 Mott Street

New York, NY 10012

4) Your account will be credited within 5 business days of receipt, less shipping charges. Please note that it may take up to an additional 10 days for the refund to show up on your account statement, depending on your credit issuer’s processing time.

FIT & SIZING

Coclico shoes are sized EURO 35 – 41. The following is a size conversion chart for Coclico shoes comparing our Spanish sizes to US sizing standards. Additional fit information can be found on the product page.  Should you have additional questions, please contact us for assistance at 212 965 5462 or info@shopcoclico.com.

CoclicoSizeChart

 

CARE AND MAINTENANCE

Coclico shoes are made with longevity in mind.  Your shoes should last you for as long as you love them.  We pride ourselves on a selection of leathers that only improve with wear and age, they take on the fine creases of daily wear and patinas that result from natural exposure to the elements, however like our own skin, all leathers need regular care to bring out their best.  Coclico also uses the finest componentry from the offset, but regular wear and tear will have its effects on all materials no matter how carefully they are chosen.  The life of your shoes depends on the care you bestow on them.  The following are some simple guidelines for caring for your Coclico shoes.

Care for leathers:

  • Keep leather surface clean and dry.  Use a soft cloth. For suede we recommend a specialised brush.

  • Treat leathers to protect against rain and moisture with a non-alkaline formula as recommended by your cobbler.

  • Always use products intended for the type of leather you are treating.  Suede, vachetta, nubuck, and nappas each require different modes of care. Consult with a leather care professional for expert advice.

  • Test treatments on a concealed part of the shoe lest the product has an adverse effect on the color of the leather.

  • If leather should get wet, pat dry with a soft cloth.

  • Allow to dry at room temperature, do not place by a heater for faster results.

  • Store your shoes in a cool, dry place.  Leather color will change if left in direct light for a prolonged period.

Care for soles:

  • Heel taps should be replaced instantly if they come off.  Coclico use high quality natural rubber taps that should wear down slowly, but taps come off on all shoes on occasion.  For example, stepping on a grate could pull at tap off a shoe.

  • If I tap wears down or comes off and is not remedied quickly one risks wearing down the actual heel and tearing the leather on a covered heel. This is a much more difficult fix for your cobbler.

  • Most of our shoes have leather soles.  We recommend having a rubber protective sole added by your cobbler. The rubber will adhere better to a slightly scuffed up sole.  It will protect the leather from water damage and will prolong the life of your shoes.   You can replace this sole as often as your wear dictates, all the while the leather sole will stay in perfect condition enabling many years of wear.

  • Styles, often our wood bottoms, that come with rubber outsoles should also be regularly maintained.  Replace them at your local cobbler as soon as you are near wearing through.  If you end up walking on the wood or cork it might not be remediable.

  • If you have had a rubber sole put on, or own a pair that comes as such, you might find the sole pulling away from the shoe, don’t fret, this happens on occasion, often to do with humidity levels. Its easily remedied by a cobbler who will use a flexible glue and apply timed and measured pressure to resecure the sole.  Please note not to use crazy glue at home, this will not hold and may damage your shoes.

Privacy Policy

We will never share your name or personal information with anyone.

Thank you for shopping Coclico.