Thank you for visiting Coclico.com.
Please contact us at anytime for our assistance in helping you make your selection.
We will be happy to answers any questions you have during our regular store hours: noon to 7pm EST
By phone: 212 965 5462
By e-mail: info@shopcoclico.com
By mail: coclico . 275 Mott street . NY, NY 10012
Create an account
You can open an account here by entering your name, e-mail and password.
This will allow you to manage your shipping and billing addresses, view order status, history, track your order.
Payment
We currently accept Amex, Visa, and Mastercard. Your transaction will be processed once we have confirmed product availability, and received credit authorization. Please note that your order will be shipped only once payment and delivery details have been approved.
Sales tax is applicable only for purchases being shipped to New York State.
Residents in other states are responsible for complying with local state tax laws.
Item availability
Although we make every effort to keep sufficient stock of items listed on our site, occasionally we do sell out of certain products. If we are out of stock on an item that you’ve ordered, we will notify you via e-mail. Any changes will be reflected in your order total as well as your shipping confirmation.
If an item is out of stock on our website, please contact customer service at 212 965 5462 or email us at info@shopcoclico.com. We re-stock throughout the season on a few styles and will be sure to contact you if the product becomes available. You can then choose to pre-order your size.
Orders
You will receive an order confirmation once your order has been successfully transmitted. In addition, a shipping confirmation e-mail will be sent once your order has been shipped. This confirmation will include the tracking number for your package.
Please be advised that once an order has been placed we are unable to make any modifications to the order including cancellations.
Shipping policy
All domestic orders are shipped via UPS ground. Orders are processed monday through friday excluding holidays. Orders received on weekend days, holidays and after 1pm est will begin processing the next business day. We are unable to re-route packages once they have been shipped, so please check all shipping details carefully before submitting your order.
Shipping costs are based on your total order amount before sales tax is applied. Rates are calculated as follows:
Free UPS ground shipping for all domestic orders over $300
Orders under $300 = $10 flat rate shipping and handling
Ground shipping is not available for Alaska, Hawaii or Puerto Rico ( only 2-day or next day service)
Return shipping is $10 and will be deducted from your refund or store credit.
Express shipments can be quoted for UPS Next day, 2-day or 3-day shipping. Please call 212 965 5462 or email us at info@shopcoclico.com and we will quote shipping ASAP.
We ship internationally for $35 via USPS to most countries. International customers are responsible for any additional duties/fees/VAT that might apply. All international sales are final.
If you decide to refuse any shipment from coclico, you are responsible for the original shipping charges to you, any duties, taxes/and or customs charges that are incurred on the package (on both the original and return shipments) and the cost of returning the package to coclico. This amount will be subtracted from your merchandise refund.
Return policy
Our goal is to make you happy! If you are not fully satisfied with the fit, color or styling of your product we will happily exchange it. Just email us at online@coclico.com or call 212 965 5462 with your request and we will do everything possible to get the right thing to you.
We’re sorry, but shoes that have been worn cannot be returned unless there is a manufacturer’s defect. We suggest trying on your shoes inside and on a carpet.
Full price items may be returned for a full refund, less $10 return shipping.
Sale and promotional items are eligible for exchange or store credit only.
Exchanges are subject to availability.
**All items must be returned within 7 days of receipt, no exceptions.
Sale merchandise reduced 40% or more is considered FINAL SALE, and is not eligible for return or exchange.
All international sales are final.
Please use the following guidelines when returning your shoes:
Simply login into your account & select the items you wish to return. You will be provided a Return Authorization number and to receive a prepaid UPS return label via email. which must be included in order for your return to be processed. If you do not have an account, email online@coclico.com to request an RA#. Please include the reason for return/ exchange. Kindly note that returns cannot be accepted without a return authorization number.
Please use this label to return your item(s) to us. Please send your item(s) using your nearest UPS ship center, drop box, or call 1-800-pick-UPS to arrange a pick-up. $10 will be deducted from your return or store credit when we receive your return.
OR
We recommend that you send the package via traceable carrier, insured for the full value of the product. We do not accept liability for missing packages or damage of returned goods.
Your account will be credited within 5 business days of receipt, less shipping charges. Please note that it may take up to an additional 10 days for the refund to show up on your account statement, depending on your credit issuer’s processing time.
- Merchandise must be returned in original condition and with all original tags attached.
We reserve the right to deny credit for returned merchandise that does not meet the return policy requirements.
- Returns postmarked more than 14 days after the date of your original receipt are subject to a 15% restocking fee.
Returns are not accepted 30 days after the date of your receipt.
- You may also return the shoes to us via the courier of your choice.
Please insure your shipment, as we are not responsible for lost or damaged returns.
ALL RETURNS MUST BE AUTHORIZED BY COCLICO. ITEMS RETURNED FOR A REFUND MAY BE SUBJECT TO SHIPPING/RESTOCKING FEE OF $15 FOR ONE RETURNED ITEM, $35 FOR TWO OR MORE RETURNED ITEMS.
Send to:
coclico
275 Mott street
New york, NY 10012
Please insure your package, as we cannot accept responsibility for reimbursement or compensation for lost packages.
Privacy Policy
We will never share your name or personal information with anyone.
Thank you for shopping coclico.